As the second-largest retail bank in South Africa, Capitec Bank offers exciting banking products and financial services. It has grown to become one of the most trusted banks in the country with just being established in 2001.
Capitec Bank promises to deliver quality and excellent banking experiences. Thus, Capitec Bank launched its Capitec Bank mobile banking app to make banking products and financial solutions accessible to its customers anytime.
Learn more about the Capitec Bank app and its features below. Discover how I maximize the Capitec Bank app’s convenience to enjoy the banking experience. Check how to install the Capitec Bank app.
- Discovering the Capitec Bank
- Getting to Know the Capitec Bank App
- Creating an Account on the Capitec Bank App
- Managing My Savings Account on the Capitec Bank App
- Transferring Money via the Capitec Bank App
- Managing Other Accounts on the Capitec Bank App
Discovering the Capitec Bank
I have been a Capitec Bank customer for a few years already. Initially, I did not trust the bank because it is relatively new in the industry as it was only established in 2001. Capitec Bank has to make a name for itself in the banking industry.
Even though it is relatively new, Capitec Bank attracted customers because of the quality banking experience it provides. This South African-based bank eventually became the second-largest retail bank in the country by 2017.
Interestingly, I read on the reports about Capitec Bank that it welcomes over 120,000 new accounts per month. In order to cater to the needs of us, customers, Capitec Bank has over 500 branches nationwide.
In addition, there are over 3,000 ATMs that are Capitec Bank’s and other banks via official partnership. As of 2015, Capitec Bank provides banking and financial services to 6.2 million customers in South Africa alone.
Learning about the Capitec Bank’s Services and Products
It is truly incredible for a bank to have shot to popularity in just a short period. Capitec Bank banks on its reliable and beneficial banking and financial services. Capitec Bank operates as a retail bank.
As a retail bank, Capitec Bank serves individuals and businesses for low-cost banking and financial products. Capitec Bank aims to offer low-cost services, give customers to pay as we transact, and lay out the high-interest rate on deposits.
Primarily, Capitec Bank specializes in personal banking, so it was easy for me to choose the services I will get. Capitec Bank has several products on savings, insurances, and credits. The South African bank wants its customers to bank better to live better.
Getting to Know the Capitec Bank App
One of the attractive promises of Capitec Bank is its aim to make our banking experience simple. Capitec Bank utilizes technology to make its banking products and financial services more accessible to its customers.
Its solution is to offer a mobile banking app. The Capitec Bank mobile app aims to make me do all your banking at my fingertips. According to reports, the Capitec Bank app is South Africa’s Best Digital Bank in 2021.
The Capitec Bank app is a product of the bank’s initiative to cut the cost of banking by using innovative technology. The bank made it available to everyone even outside South Africa. The Capitec Bank is available on the Google Play Store and the Apple App Store.
Before installing the Capitec Bank app, it reminded me that it will only be compatible with devices running on AndroidOS 5.0 and up and iOS 10.0 or later.
Seting Up the Capitec Bank App
Upon installing the app, I immediately set it up so that it will run smoothly on my mobile device. The Capitec Bank app asked for my phone’s camera to take pictures and videos. Then, it wanted to modify, delete, and read the content of my local file storage, including shared storage.
In addition, the Capitec Bank mobile banking app wished to do the following on my phone: run at startup, run foreground service, view network connections, prevent the phone from sleeping, receive data from the internet, control vibration, have full network access, use biometric hardware, and read Home settings and shortcuts.
After allowing the requests of the Capitec Bank app, I can now explore its content and features freely.
Creating an Account on the Capitec Bank App
Once I set up the app properly and successfully, it is now possible to check what it can offer for a great mobile banking experience. The content and features were promised to be better than the banking experience if I visit a physical branch of Capitec Bank.
The Capitec Bank app asked me if I already have an account or if I want to open a new account. Those with existing accounts will only need to provide their respective Capitec Bank savings account number. The savings account is found on the front of the Capitec Bank card.
After entering the 10-digit account number, the Capitec Bank app asked me to complete my profile on the app. Note that all of the personal information shared with the Capitec Bank app will be properly secured and protected.
Opening a Savings Account on the Capitec Bank App
One of the most interesting features of the Capitec Bank is that it supports users or interested individuals to open a savings account. With this feature, I do not need to come to a physical branch to apply.
The app only asks to prove that I am 18 years or older and have a valid South Africa ID to open a savings account. Then, the Capitec Bank will check my identity with the Department of Home Affairs.
I need to take a selfie in a well-lit area. It suggested that I should avoid direct sunlight and shadows, have a solid background behind, and remove my mask, glasses, and hat. I have to provide the supporting documents as asked by the app to match the records of the said department.
Managing My Savings Account on the Capitec Bank App
The primary feature of the Capitec Bank app is to ensure that all the bank’s services will be conveniently available to everyone. Interestingly, I could manage my savings account on the Capitec Bank app.
I do not need to visit a branch to access or change relevant information on my account. I could also skip calling for support from the bank.
It is possible to reset my forgotten PIN on my own through the app. Likewise, I could also reset my mobile banking app PIn anytime I want to ensure safety.
Checking the Transaction History on the App
The Capitec Bank app supports checking my transaction history. It records and displays all the transactions made with my Capitec Bank savings account, which covers daily, weekly, and monthly transactions.
This feature helps me every time I forget to check if the transactions I made are successfully done. This also lets me monitor where my money goes as all the withdrawal, deposits, and other money transfers are duly reflected.
I could also report immediately if I find something suspicious, especially any unauthorized transactions made on my account.
Transferring Money via the Capitec Bank App
One of my most used features of the Capitec Bank app is money transfer. I liked that I could easily send and receive money through the Capitec Bank app. In an instant, I could transfer the money to the intended recipient.
I only need to provide basic information about the recipient and ensure to enter the accurate details to avoid errors in transactions. Although I could report them immediately, there is no assurance that the bank could manage to retrieve my money instantly whenever I send them wrongly.
Aside from simply transferring and receiving money, it is also possible to use the Capitec Bank app to pay people and retailers. If I need to use my card for online shopping, the Capitec Bank app supports me to do so by allowing me to authorize the transactions.
Recently, the Capitec Bank app added the feature where I could just scan a QR code to directly transfer or pay to another person or a retailer.
Updating My Card’s Limits via the Capitec Bank App
As part of its account management features, the Capitec Bank app allows me to put limits to my Capitec Bank cards. I could simply limit my card withdrawal and purchase limit anytime I want through the app.
I liked that I could manage my finances well with this feature on the Capitec Bank app. I do not need to worry about withdrawing too much money or buying expensive things.
Managing Other Accounts on the Capitec Bank App
The Capitec Bank app is known to help me manage my savings account on the bank. Interestingly, it offered other more ways on how I could manage my other Capitec Bank accounts.
For example, I could manage my debit order on the app, so the purchase limit is also a given. There is also a way on how I could manage and receive my DebiCheck manages.
It is allowed to limit my credit card account transactions on the app by locking the account. In just a few finger taps, I can save money more as I become more responsible with my daily, weekly, and monthly budgets.
Knowing Other Features of the Capitec Bank App
Since things have become more digital nowadays, I can request from Capitec Bank that I want to receive duly stamped statements through email. It is easier for me as there is no need to constantly look for statements every time.
The Capitec Bank app also supports its customers or users to pay people to other banks in South Africa.
The Capitec Bank app lets its users enjoy the bank’s banking services and financial solutions on their phones. Proving that it is convenient, the app offers features like instant payment, money transfer, and many more.